Privacy Policy mrwira88

Introduction and Scope of Application

This Privacy Policy is issued by mrwira88 ("Company", "we") and applies to all users who register, browse or use services through the mrwira88.one website and any related digital channels. We take our data protection responsibilities seriously and operate in accordance with the international licensing guidelines we comply with.

This policy describes the types of information we collect, the purposes for that collection, how the information is processed and your rights as a user. We encourage you to read this document in full. Should there be any material changes to this policy, we will notify you via your registered email or through a notice on our website.

This policy should also be read together with the mrwira88 Terms and Conditions. Any conflict between those documents will be resolved in favour of the interpretation that best protects your privacy.

Information We Collect

mrwira88 collects your personal information through various means when you interact with our platform. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name as stated on your identity card (MyKad) or passport
• Identity card (MyKad) number or passport number
• Date of birth and current residential address
• Active mobile phone number and email address
• E-wallet account information (Touch 'n Go eWallet, ShopeePay) or banking details for deposit and withdrawal purposes
• Any documents submitted during the identity verification (KYC) process
• Enquiries or complaints you submit to our customer support team

2.2 Information Collected Automatically

• IP address, device type and operating system used
• Browser type and version used
• Game activity records including date, time, bet amounts and outcomes
• Login and logout session data
• Cookie information and similar tracking technologies
• Technical log data for troubleshooting purposes

Purposes for Using Personal Information

mrwira88 uses the information collected solely for legitimate business purposes related to the provision of our services. The following are the main purposes for which your data is used:

• Registration and management of member accounts, including the required identity verification process
• Processing deposit and withdrawal transactions securely using the payment methods provided, such as DuitNow, FPX and cryptocurrency
• Keeping your account secure from unauthorised access or fraudulent activity
• Complying with legal obligations and applicable international licensing requirements
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
• Sending account-related communications, promotions or service updates (subject to your preferences)
• Analysing usage patterns to improve the platform and overall user experience
• Implementing responsible gambling measures including monitoring of betting activity

mrwira88 will not use your personal information for any purpose other than those stated above without informing you in advance and obtaining your consent where required.

Sharing Information with Third Parties

mrwira88 maintains a strict policy on data sharing. Your personal information will not be sold or transferred to third parties for independent marketing purposes. However, there are limited circumstances where we may need to share data with other parties:

• Payment Service Providers: To process deposit and withdrawal transactions, the necessary information will be shared with payment processors we work with, subject to strict confidentiality agreements.
• Gaming Technology Providers: The minimum technical information required to ensure games run smoothly may be shared with game software providers.
• Legal Requirements: We are obligated to disclose information to competent authorities where there is a court order, regulatory requirement or valid legal obligation.
• Fraud Prevention: In cases involving fraudulent activity or security threats, relevant information may be shared with the appropriate bodies for protective purposes.

All third parties that receive your data are bound by data protection agreements that require them to handle your information in accordance with the same or higher security standards that we comply with.

Cookies and Tracking Technologies

mrwira88 uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device when you browse our website.

The types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use our platform to help us improve our services.
• Functional Cookies: Save your preferences such as language and display settings so you do not need to reset them each time.
• Marketing Cookies: Used to display promotional content relevant to your interests. You may choose to decline this type of cookie.

You can manage cookie settings through your browser. However, disabling essential cookies may affect certain functions on the mrwira88 platform.

Data Retention Period

mrwira88 retains your personal information for as long as your account is active or as long as needed to provide services to you. The following are general guidelines for our data retention periods:

• Financial transaction records and betting activity are retained for the period required by applicable licensing and legal requirements
• Identity verification (KYC) information is retained for the lifetime of the account and for a specified period after account closure to fulfil legal obligations
• Customer support communication logs are retained for reference and service improvement purposes
• Technical data and system logs are retained for the period required for security and troubleshooting purposes

Once the required retention period has ended, your data will be securely deleted or anonymised so that it can no longer be associated with you.

Personal Information Security

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, modification, disclosure or destruction:

• All data is transmitted via HTTPS protocol with SSL/TLS encryption
• Passwords and sensitive information are encrypted using strong hashing algorithms
• Access to user data is restricted and controlled through a role-based access control system
• Internal and external security audits are conducted on a regular basis
• Automated monitoring systems detect and respond to suspicious activity
• Staff who handle personal data are subject to security training and confidentiality agreements

While we take every reasonable step to protect your data, no system can guarantee absolute security in an online environment. Should any security breach occur that affects your data, we will notify you in accordance with established procedures.

Children's Privacy and Age Restriction

The mrwira88 platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals below the specified age limit.

During the registration process, you are required to confirm that you have reached the specified age. Identity verification documents submitted will be reviewed to ensure compliance with this age requirement.

If we find that information has been collected from individuals who do not meet the age requirement, the account in question will be suspended and the data will be deleted immediately. Parents or guardians who have concerns about their dependants' use of our platform may contact us through our 24/7 customer support.

Amendments to the Privacy Policy

mrwira88 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. Any changes will take effect once the updated version is published on our website.

For changes that are material in nature, we will provide advance notice by email to the address registered in your account or through a prominent notice on our platform. We encourage you to check this page periodically to stay informed of how we handle your personal information.

Continued use of the mrwira88 platform after any changes to this Privacy Policy means you accept and agree to the amended terms.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, you may reach our team through the following channels:

• Live chat on the mrwira88 platform — available 24 hours a day, 7 days a week
• Email us at: [email protected]
• Our support service operates in Malay and English

We aim to respond to all privacy-related enquiries fully and in a timely manner. For requests involving the right to access, correct, or delete data, please provide the necessary account details to speed up the identity verification process.